POOR SERVICE

Where do I start, this has been a terrible experience.I SETTLED MY WOOLWORTH'S ACCOUNT ON THE 19TH JANUARY 2019 I'VE BEEN REQUESTING THE ACCOUNT TO BE CLOSED AND TO SEND ME PROOF THEY KEEP ON DOING EMPTY PROMISES ,PROMISING THAT I WILL GET IT AFTER 48 HOURS ,HOW MANY 48 HOURS MUST I WAIT FOR THEM ,THEY ARE TOO GOOD TO HARASS PEOPLE TO DO THE PAYMENT BUT THEY DON'T WANT TO CLOSE ACCOUNTS. CAN I GET THE PAID UP AND PROOF THAT THE ACCOUNT IS CLOSED AS A MATTER OF URGENCY