Poor service

I am a very unhappy client. I was promised twice to be called back with feedback last person was Sephe, a Manager at Woolworths Financial Services regarding my Personal Loan.He promised to call me back today at 4.30 and as I thought I have not received a call.Shocking service for a simple instruction which was not carried out properly. Now they first have to listen to telephone calls before giving me feedback when the instruction is noted on their systems. Really terrible service from such a large company.