poor service

i am so angry for Woolworths Crossing Nelspruit branch. standard bank were off line on Friday 17th of August, I paid with my other card but the money was also deducted from my standard bank account. I print my bank statements and went to the branch, after an hour they said Head office requested the statements ext. it is now 10 days that the money is out of my account but Woolworths at Crossing just say Head office will phone me and rectify the deduction... how long can they wait to pay me back my money. this is surely the poorest service I ever experience.. I will never ever buy from Woolworths again ---