Poor Service

I would like to express my disappointment with regards to bad service that me and my wife received from Woolworths Mountain Mill Mall. My wife's phone got ****** out of her pocket and immediately she noticed the lady standing behind her. Without confronting the lady she was looking for me and immediately i went to the securities who couldn't help me.A Mr Titus came forward and try to assist but again no luck. The only thing i wanted to know was how to handle the situation without disrupting the whole store and to not being accused of being a ****** or getting sued by the other party!Eventualy the manager on duty took us to the back of the store where he would then make a decision to phone the police or not. He instead phone the centre management Security group(Vizual Multiservice) who send one of there officers who was very arrogant,disrespectfull and improperly dressed because i don't know his name because he didn't wear a name badge and refuse to identify himself.

The reason why me and my wife feel so bad is the fact that the Store had no policy / guidelines in place to protect us as the client because the staff member had no clue as to how to handle the incident. I asked him and the lady with him on numerous occasions to please explain how we going to handle the situation without getting sued be the other party for defamation or even worse get beat up but no luck. He then phoned his manager who informed him that there is nothing Woolworths can do because it wasn't one of there items that got ******. This made us even feel worse than we already felt, The only option left was to get the Police who told Mr Titus that they cant come and he should take our details in order for them to contact us. To make matters worse is that there are no surveillance cameras in the whole store. For a giant Retailer this is really pathetic!!!! My Wife lost her 14k cell phone within seconds and we now have to go through this whole process to get her a new phone and sim swap etc. While we left the store with red faces, another client left the store furious because her phone was also ******! We as your clients have the right to feel safe and protected when entering your premises. You have to revisit the current measures in place because what's happening now is not working!!!