Poor Refund Experience from Woolworths

I placed a Woolies Dash order on 31 March, which included a micro orchid in poor condition. I called support and was told I could exchange it in-store. I went to Woolworths at Waterstone Village, picked different flowers, and was directed to the Dash tills. After waiting ages for the Dash Supervisor, he finally arrived, took a photo of my Dash invoice, and told me to pay for the new flowers, he’d handle the refund for the orchid.

It’s now days later, and still no refund. When I followed up with Dash support, I was told to go back in-store and deal with it myself. So much for customer convenience and Woolworths’ “customer obsessed" core values. This shouldn’t be my problem to chase.

Absolutely disappointing.