Poor quality of food recently at Woolworths

I bought prego rolls from Woolworths in April. Found something hard in the roll it was very hard. Sent a complaint to Woolworths, they asked for more information as well as a picture of the object which I sent to them. Eventually respond on the 22 April 2026. Saying it could have been a piece of thyme stem. And that they would send me a R200 rand voucher on my cell phone number in 3 to 5 working days. I have not received this, I complained because this is not the first time I have had a bad experience with food i have bought from Woolworths. My previous experience was a steak pie that I bought and it was sour, also complained about it. And there response was very poor, and I know what a stem looks like. What I found in the roll was very hard . Really not impressed with the poor quality of food i have bought at Woolworths lately, and this were not the only bad experience I have had with food from Woolworths. That's why I decided to send Woolworths a complaint, but also not impressed with the response and excuses given on the poor quality of there food. I always bought at Woolworths because I thought there quality would be better. But I am finding out that Pick n Pay has a much better quality of food.