Poor Quality From Woolworths

I am utterly disappointed in the service and quality i received when placing an online standard delivery order. I placed an order on the 31/10/11 with an expected delivery date of 06/11/2024, but only received it on the 12/11/2024 because they "could not locate my address and needed a company name". I have been using the same address for all my previous orders and have never experienced this problem, I always ensure i put the floor number as well as company name so that drivers are aware. After many calls back and fourth with the customer service agents i received my package and was even more disappointed when i saw the quality of my product. I purchased a handbag and when i received it the gold metal loops were rusted. This is not the quality and standard that is expected from a brand such as Woolworths. This caused a massive inconvience as i shop online for the sole purchase that i cannot get to a store easily. It caused me to have to spend extra money trying to get to a store as i needed my package as it was a gift. It completely put me off and i am i regular online shopper.