Poor quality at high prices

I have been a woolies shopper for over 20 years. For many years they delivered on their quality promise. But over the past few years their quality on clothing has gone down but their prices haven't. I have gotten frustrated with their clothing and shoes quality. I have in my closet Woolies shoes over 10 years old, well worn but and in good condition. I also have Woolies shoes hardly worn and disintegrating. It's a pity l have thrown away a lot that l should have taken back. I took back a pair of boots that they said it's 2022 stock and they can't help because it's over 6 months. Their quality promise is only good for 6 months. The reason l took the shoes is because since Covid lm working from home so l don't wear my clothes as much as l used to. l have worn at the most 10 times and they are torn. I took them back because l have thrown away a few pairs of morning shoes with broken soles broken after a few months of use. Subsequent to taking the shoes back l checked my winter shoes in my cupboard that l am not wearing. My discovery is shocking. At Woolies Greenstone where l spoke to Karabo l was told that they don't send quality queries to head office anymore. I wanted the shoes to back to their buyers so that they can see the inferior quality merchandise they are giving consumers at such exorbitant prices. I would like Woolies head office to arrange pick up of a few pairs shoes l want them to have a look at. I am not looking for refunds, l want them to see what they are putting their name on.