Poor Quality and Customer Service!!!

Purchased food items online, these items all went bad in less than a week. I was told I would get a refund for these items. It has now been 2 months, I have sent emails, received no response, and I have contacted the call centre, to which I was told a manager would call me back, a week later, and I have received no call. This is pathetic service from Woolworths!! It is the principle of the situation, that Woolworths do not care about the quality of products, neither about customer service!!