POOR QUALITY

I opened a Woolies a/c at the end of last year & to date have had endless problems with purchases! I bought 3 pairs of shoes & I had to return 2 pairs 3 weeks later because of poor quality. Now the 3rd pair is giving me problems which means i will have to return it as well in a space of a month!! Its absolutely pathetic & costing me more money having to continueously return to the store. The main reason why I opened the a/c was that you pride yourselves on your quality but your quality is absolutely POOR & PATHETIC!! The last time I returned the shoes you had no more stock & I was told if I really want the shoe that I would have to order it online. Whats worse is that it cost me more to order it online because I have to pay delivery cost. I dont see why i am liable to pay the delivery costs when its YOUR mess up that your quality is no good! It makes no sense for me to have this account if its going to cost me