Poor quality

I feel ****** of the quality I am accustomed to and feel saddened by the way I was treated.

I bought a swimming costume for my baby in December from Melrose Arch Woolworths. She wore it once and I washed it once in the machine. The label states machine wash. The costume got damaged in the wash and looks burnt and frayed. I took it back to Melrose Arch Woolworths and the customer service ladies insisted I ironed it. I explained that I did not. Who irons a swimming costume?? Then the manager also suggested I ironed it. They then said they cannot help me further. I said that is unacceptable. I paid a lot for the costume. Another Manager then came to assist. She again insinuated that it was ironed. She said she can send it somewhere to see why it was damaged and that would take at least 2 weeks.

A few points to note: • It is the middle of summer and now I have no costume for my baby, I could give it in but then she would have no costume for a prolonged period. • She is a baby and baby’s outgrow clothes very fast. I must now give away the item when it does actually fit and will get it back when? • I paid a lot for Woolworths quality and am extremely disappointed at this quality issue experience. I frequent Woolworths and this is a very poor reflection of how you value your customers. • The staff attitude was pathetic. I do not appreciate being asked the same question as if I am lying. Nobody apologised at all for inconvenience.

S****ha