Poor poor customer care service from Woolworths customer care

Woolworths customer care has given me the runaround since 23 April 2021 on my query. On the 20th of April 2021 I accidently made a double payment on my Woolworths credit card account. When I looked on the Woolworths app I saw that only one payment reflected on the 21st of April 2021. I went to the Woolworths store in Upington and they phoned to query this. They said it should reflect within 24-48 hours. It did not. I went back and the supervisor phoned customer care on the 28th of April 2021 and they said I must wait another 24t-48hours.. Also nothing happened. I phoned Woolworths financial services and spoke to Reagen, same promise, again nothing. 5th of May Allison promised 7 days saying the money is paid into my bank account(which I DID NOT request); 12th May Unathi says the refund was issued the 11th of May, still nothing today. Today Akhil Ganga said the refund was only issued on the 13th May which was not what Unathi said on the 12th May. Ask to speak to Akhil's manager Shaun but he was not available or was unwilling to speak to me. Akhil also said the refund is now paid into my credit card account so I must wait until the 20th May whereas payments into credit card accounts usually takes 24-48 hours. Akhil promised that the money will be available on the 20th of May. So I must derive from the latest call is that everyone I spoke to before Akhil was either lying or made empty promises or is plain ***********? This was by far the worst customer care service I have ever received and this coming from a international company.