Poor Policy and Customer Exchange Procedure

Goodday,

I Am HIGHLY disappointed with the service of Woolworths Canal Walk retail store. I purchased clothing on the Thursday last(possibly Wednesday) however not knowing i was going to receive a Woolworths voucher the next day. I Then proceeded to exchange the items of clothing i purchased the day before with purchasing additional items (Up-sell opportunity for the retailer) but the manager on duty (Chrissy Windvogel) refused to allow us to do the exchange. My point i made to her is whether i take it now or you return it to the floor, someone else is still going to purchase it so either way its a sale for the retailer WITH additional up-sell. And if someone else does not take it im sure the retailer will drop the price even further making a loss (or less of a profit/margin) on this product.

We proceeded by not taking the additional items and thus only keeping 2 of the items (Unfortunately). The additional items would have exceeded the R250 by quite some amount.

The logical has me dumbstruck and think its ridiculous. I Will think twice about procuring items from Woolworths again.

Robin ********** 445 **********