POOR PATHETIC SERVICE THAT SUCKS

On the 28.09.18, I placed an order online for a device. The consultant told me that delivery would take p;ace 4-7 working days after the debit order went off. To date I haven't received my device and have contacted them to cancel the order. To date i've received no confirmation that the order has been cancelled. The online consultants provide the most PATHETIC,MOST POOREST SERVICE EVER!!!! On a scale of 0-10, they get a BIG FAT ZERO for service delivery. Don't even mention the chat agents. Their service is a million times worse. They of no help to clients. They don't know how to go beyond the course of their duties to satisfy a client's needs. Yesterday, 16/10/18, I received a call from Sipho. He advised that he would get his manager to contact me, but up to now, received no call from a manager. I had to get my device at a store s I received no satisfaction from the "ONLINE TEAM".