Poor online shopping

I was extremely disappointed with the poor experience I had in December when I purchased a leather handbag online. Woolworths Online delivery is antiquated. They could learn a lot from Spree, Kalahari, Loot etc. Without exception, every other online shopping experience I have had has been superior to Woolworths. I was assured that this was going to change but 5 months later it has not. It seems that Woolworths can only deliver to the bigger centres. One of the benefits of online shopping is surely to be available to people in the remoter areas who do not have access to shopping malls etc. (Groceries with a shelf life are an exception). Not only was delivery a problem, I was charged the full price and not the online advertised price of the item. It literally took months to be refunded the difference. This also seems to be the case with a coat currently advertised at 20% off but at checkout is the full price. The leather handbag I purchased came with the plastic security tag attached and I could not remove it without the risk of damaging the bag. I had the bag for at least a month before I could use it without fear of setting off alarms! Woolworths needs to up its game.