Poor online service Woolworths South Africa

I am most disappointed with Woolworths online orders. On the 4 May 2020 I placed an order online and chose the next day for my delivery. When I checked on the delivery with the call centre I was told it was set for the 19th of May 2020. I cancelled the order and I was told that the amount was pending and would only cancel on the 19th May 2020. I made several requests for this be canceled and the pending amount lifted.

Finally on 31 st May 2020 i got a response saying that I must phone in to the call centre. I did this on the 2nd June 2020 and was told that they will have to email my bank with the details as it was a debit card. I had already contacted my bank this morning and am now waiting for this pending amount to be released.

In the middle of this I received a survey from Woolworths asking how my online shopping experience was and offering a shopping voucher as a reward. I can assure you my response to them was not positive so presume this disqualified me from a reward. One purchases was a mothers day gift. Well Mothers Day has long passed and I have been able to do online shopping with other chain stores with delivery in under an hour several times, including a mothers day present.

I will not be shopping at Woolworths Online or in the store after my poor experience.