Poor online service delivery

I placed an order online and received and sms saying that my order was out for delivery on the 19th of March. When I tracked my order it states that the driver needs directions to address. No one phoned me to ask directions. I phoned Woolworths today the 20th of March and they said they can send an email but don't have contact with the drivers at the courier company. This will take 48 hours. They then gave me the courier company's details which I phoned, and the lady I spoke to confirmed that they now know where the address is as they verified it with Woolworths. I asked her to please confirm that they know where it is and she was very clear that they will find it and deliver it today. Again, no delivery and when I track the parcel again it says the driver needs directions to address. I didn't receive any phone calls and I have had to phone and follow up. The parcel is supposed to be a gift and I have been arranging things in such a way so that I can be at home to receive it for the last two days. I'm not trying to be difficult but please understand my frustration in this process.