Poor online service

Purchased items online. Offered and accepted a delivery date and time. Received confirmation that order being processed, with delivery date and time specified. Delivery date and time came and went. Spoke with Sihle 12/02 who was going to follow up with the courier. No feedback received. Sent an email which has the ***ard's covid backlog automated response. Spoke with Brandon 13/02, a 10 minute call which I ended as nothing was happening. Then spoke with a young man called Edward who processed my cancellation for me and confirmed same via email. Pathetic woolworths. And I raise this as I have seen others complain about your poor online service.