Poor online service

On the 25 of October 2025 I ordered shoes online and paid for my order via my bank account , on the 29 of October which is the day that I was expecting my order Woolworths decided to debit my account the very same amount that I already paid on the 25 of October . I did not notice that they debited my last money up until I went to Woolworths food to buy food and my card started declining , I kept on asking the cashier to please check her speed point because i know I had R699.00 In my bank . Here I was holding a queue looking stupid not knowing that Woolworths took my last money , I had to buy just a yoghurt just for my sanity and everything else that I wanted to buy had to be returned as I now couldn't afford it due to Woolworths taking my money again . I called their customer service I was informed that the matter will be escalated to the relevant department and I will be contacted within 24 to 48 hours till today no one has bothered to call me and acknowledge that they have received my query . Now I don’t even want them to call me I just want my money back Woolworths has embarrassed me enough .