Poor Online Service

I had placed an online order with Woolworths on 30/06/2021, confirmation of delivery had been 05/07/2021. When the initial delivery date lapsed and I had not recieved my goods, I contacted the Customer Service centre who had promised to call back with information of the whereabouts of my order but never did. I subsequently emailed the Customer Service Centre detailing my situation and was provided a new delivery date of 12/07/2021. Today, 16/07/2021, I called Customer Services as I had still not received my order, nor was there any communication from Woolworths with regards to the whereabouts of the order. I was informed that it was cancelled on 12/07/2021 without my knowledge or concent. I am now without order nor a refund. I was told to expect my refund on 26/07/2021. I am deeply dissapointed at the poor service I have received from Woolworths, a brand that supposedly prides itself with quality service.