Poor online service

No service or assistance with an online purchase. My sister bought an gift card for my mom online from Australia. Afterwards she received emails asking her to verify certain details which you cannot do as the person who you must respond to is never available and does not return call. I have personally left 3 messages for the author of the email, a Nadia Pienaar.

She does not return calls. You can leave as many messages as you like with no success. Why does Woolworths have a function whereby you can buy a gift card from Australia, have the money deducted from you account and then make the verification process impossible.