Poor online service

I cannot express how disappointed I am and frustrated at woolies online. I made an online purchase on the 2nd of May 2023 the App said my order will be delivered on the 9th. On the 5th of May I received an sms stating that my order will be delivered on that day, to my surprise even the 9th passed and my order was still not delivered. I called their customer care spoke to a lady named Rosina and was told they having issues with their courier and they trying to sort it out, when I asked for the courier company’s number she said they didn’t have it, hawu but how? The lady further said she will get back to me as she is escalating the matter, let me tell you something it’s the 12th today I still have not heard from them nor have my order that I paid for.

Very disappointed as they are not living to their standards, they should leave online shopping if it will be so difficult for them to keep their customers happy. But I still want my order because I paid for it.