Poor Online Service

Ordered 6 Golf Shirts Online. 5 were correct, one was incorrect size. I asked Woolworths on line to exchange the Golf Shirts. I was sent the following."Thank you for your email and your online order. Unfortunately, our delivery partners are not authorised to accept goods for return. You may exchange or return items purchased online to any Woolworths store for a full refund or replacement. Items should be returned in a saleable condition within 60 days of purchase. You will be required to present your dispatch note (received with your delivery) and the original tax invoice (emailed to you when your order was processed) to the Customer Services Assistant. Unquote.

My Reply. " Thanks for your response, however why must I be inconvenienced by the incompetence of your staff? Why don’t you have quality control checks to ensure that the goods ordered online are the correct items packed? What is the point of an Online Service if you don’t have a return goods service, especially when it’s due to the incompetence of your staff? I am 71 years old, hence the reason for shopping online, to avoid catching Covid 19. There will not be a vaccine available in 60 days, so I must risk going to your store to change something that you packed incorrectly. You should not be in the Online business if you don’t offer the complete package of services. Please pass this e mail to your Management and ask them to arrange delivery of the correct item. Unquote. If you cannot or will not supply the full Online Experience then you do not belong in the Online Business.