Poor online delivery

This is the letter I emailed to Woolworths night with no response. I have twice in the last few months been let down by Woolworths online delivery. The first incident I sent flowers in January to an address in Greenstone and, when the flowers did not arrive, I was given three different excuses, driver was in accident, stock issues etc and the flowers had to be delivered the next day. Today flowers and chocolates were meant to be delivered to the same people at the same address between 6 and 8 and at 8.20 the driver calls me to say he’s lost, asks me for directions and then when I can’t help, asks if can he deliver tomorrow???

This is entirely unacceptable!

Twice this year and my gifts could not be delivered on time.

Woolworths needs to be aware of these incidents as if this happens again I will cancel my account. I don’t need this headache, the reason I shop online and send gifts is because it’s meant to be hassle free.

This morning I also spoke to the receipients who told me that the driver was rude, the price was left on the flowers after I stated they were a gift and that some of the poppies were broken. How embarrassing!! This is not what you want to hear from someone you just gave a gift to. Woolworths you need to sort this out, totally unacceptable.