Poor online customer service

DISGUSTED, FRUSTRATED customer here... I purchased essential items on the 06 April 2020. My order o*** was confirmed, my payment was taken and my date and time of delivery was confirmed. I had no further correspondence from Woolworths. When the delivery date came, the delivery did not happen, which I understood because of the lockdown and I was told that my order will be delivered after the lockdown . As of the 1st of May when some of the restrictions were lifted, I received an email saying that one of my orders were non essentials and I was surprised as I had ordered 2x winter jackets for my daughter, a pair of boots, a nightdress and a throw. I queried this with your online customer services and they tooook agessss to reply to my query and I stated that I need the jackets as it’s cold and the winter jackets are needed as it’s getting cold. I have been trying for 2 weeks to get a response from them as to why this is considered essential by the entire country except Woolworths. Today I received an email saying that Woolworths will be delivery all of my items 1 ordered, expect the two jackets as they are out of stock and I won’t be charged for them, how ridiculous to think that I paid for those items more than a month ago and they were in stock as I was able to purchase them.what kind of nonsense is this, isn’t it that when something is out of order I wasn’t going to be able to purchase it???? I need those jackets as it’s cold now and I can’t get them in store now. Why wasn’t I told that they’re out of stock before I could add them in my cart while online shopping??? This is ridiculous WHAT THE HELL WOOLWORTHS!! HOW CAN YOU BE SO ***********!! I want this issue resolved and I also want the two jackets delivered because when I paid for them online they were in stock.