Poor online customer service

I recently had a very annoying and frustrating experience wirh the woolworths online deluvery. I placed an order online yesterday. This morning at 5am from woolworths gateway ( ridiculous time to call someone firstly) that the item they dont have and they never had in item in stock at all they could not offer me any suitable replacement and informed me they will cancel the order and that the money was not taken off my gift card, i further received and email confirming that the order was cancelled and that the money was not taken out. Later tiday i was doing another online order for the item thats on promo currently and the order didn't go through as the money was taken off my card. I called the online call center *** and spoke to an agent who then called a manager Chenise who had no customer service skills was not giving me a chance to express myself just shutting me down and repeatedly saying that the money will only be reversed in 7days, i adviced her i want to buy the item on promo which will not be available in 7days as the promo will be over can they not issue a rain check again she rudely repeats she can do nothing and i have to wait 7days. Pathetic customer service from a company that prides itself on quality pity their dont hire quality staff with quality service. No effort to assist to resolve an issue which is a fault on their part but quick to be arrogant to customers and not take ownership of there mistakes and offer no resolution. I got the impression from the manager that woolworths is a big company that has many customers so they not interested in resolving queries as they don't need to, its ok if they loose some customers. Incidentally this was my first time ordering from woolworths online, and i would never use their service again.