Poor management

Today we had a power failure throughout Richards Bay for many hours however the lights were on in Woolworths Boardwalk as they have a generator. There were many customers waiting outside as the doors were closed and during the time that we stood there which was for 45 minutes not one single Woolworths employee had the decency to update us on the reason for them not allowing us access. They didn’t even think out of the box and put a notice on the door to say their systems were down until eventually a person came to enlighten us that they would be accepting cash only. Disgraceful how they couldn’t care less about their customers and simply ignored us from inside the store. 😖 Some customers stood outside waiting for more than an hour and a half. Maybe take a leaf out of your loyal customers book Woolworths and manage things better in future!