Poor management customer service

To whom it may concern

I would like to make a complaint about the poor customer service at your Blue Route Mall Woolworths Food Department Management, L##### J######.

Sequence of Events

On the 28th June 2021 at about 16:20, my wife and went to the Blue Route Mall Woolworths store, Food Department to purchase the 600ml Woolworths Pasta Sauce with Chilli (currently on sale at R10.99), as this item was sold out at two of the other Woolworths stores. There was about approximately 10-12 bottles on the shelves and I asked the manager, L#### J######, to confirm the the price of the product. He asked another sales consultant to do a price check. The sales consultant returned and informed L#### that the product was priced at R0.00. He proceeded to say they can't sell the product, as it was not priced on the system anymore. He said that we could have one at no cost and further directed another staff member to remove the products from the store shelf (approximately 10-12bottles). I said that I came specifically for this product as the other stores were sold out and wanted five and not one. I was willing to pay the current selling price per product. He said that he can only give me one, at no cost, and not sell me the five that I wanted. I mentioned to him that this is not right as we came to purchase these five items that is on your store shelf and you can't remove these items in front of us and then say can't sell these products as it's not on the system. I further mentioned that it's not my fault that the products were still stocked on the store shelves for sale. He just seemed uninterested. My wife asked what is going to happen to the items and he mentioned that it would be taken to the waste section to be available to the staff at no cost. My wife said that doesn't make sense as you have paying customers who wants to purchase the items, but you refuse to, and you would rather want the staff to get it for free. We left the store without the other items we also came to purchase.

Conclusion

I am always happy with the customer service and the products for sale at the Woolworths stores, but today left me very upset and utterly disappointed at the level of customer service offered by the management of all people.

We came to purchase items that was still stocked on the Woolworths store shelves, but was refused because the system priced the items at R0.00.

I hope this types of issues can be sorted out in the future to avoid customers like myself leaving the store dissatisfied and not willing to support the store in the future.

(#####, refers to rest of the letters of the name)