Poor logistics and customer follow up

About ten days ago my wife requested at Centurion Woolworths for a specific item to be sent to the Airport branch where I said I would pick it up on the 14th of Jan when I leave the country.<br> <br> Item barcode - *** woman's bra 46d<br> <br> Yesterday I spoke to Glen at the Airport branch, to check whether the item arrived. It did not.<br> <br> Time is running out. As customers, we did our part to communicate our product request to Woolworths. It seems as if there is no commitment from Woolworths to accommodate our request - I have not even received one phone call yet.<br> <br> Glen from the Airport branch did seem helpful, but the error started at Centurion.<br> <br> In two days time I will be at the airport (in the morning). It seems as if Woolworths will lose as customers.