Poor follow- up service

Poor experience in Woolworths Sandton Mall. Dealt with Nathi in the men's section and he was supposed to follow up and bring an article from the warehouse. A week goes by, no call from Woolworths or Nathi (their employee), when I went in person we just got excuses which indicated that there was no follow-up to bring the requested article for me. No attempt was even made to source from another branch or to try and reconnect the warehouse.

Dissapointed customer service Woolworths. I expected better. Please send your employees for training on how to follow up with your customers.