Poor delivery service - order not received yet

I placed an order on the 15 June 2022 and was expecting a delivery before the 21 June 2022 but nothing received. The call center consultant advised me that the courier company called me but that’s a lie, no calls or voicemails. When I called today they advised me that my order will be delivered by the end of the week. Very frustrating and I think Woolworths must change their courier company