Poor customer s****s

Purchased a bunch of roses for my mums birthday in September 2017. I received dried roses. I contacted Woolies and was told that my complaint was forwarded to the store, and somebody will contact me. It’s now May 2018 and still nothing from Woolies. Last week I made another purchase. I’ve received all my products, but they didn’t have stock of the bouquet that I wanted, so I was told I won’t be charged for it. Payments been done already and I haven’t heard from them since, regarding my refund. Very poor customer service, and I’m a regular purchasing online customer.