Poor Customer Service - Woolworths The Grove

I am writing to express my extreme disappointment and frustration with the service I received during my recent visit to your store at The Grove. On 03.06. 2024, I attempted to purchase a 6-pack of sparkling water, a regular item I buy for my daughter. Unfortunately, the sales associate, Ennie (who refused to provide her surname), was exceptionally rude and unhelpful.

Despite my request, Ennie insisted that the store does not carry 6-packs of sparkling water, contradicting my frequent past purchases. She reluctantly provided a 12-pack, which was inconvenient for me as I walk to and from the store. I have consistently purchased sparkling water from your store due to my daughter's preference, and Ennie's behavior was unacceptable. Oh I forgot to mention to them that she kept on saying that I’m confused 😩 and that’s what put me off!!! Confused? Me? I buy water for my daughter every fortnight!!!

I expect a higher level of customer service from Woolworths, and Ennie's conduct fell far short of those expectations. I request that you address this incident and take appropriate measures to ensure that your staff provides respectful and helpful service to customers.

I reached out to the company via Twitter DM and received a response stating that their management team would contact me directly. I am still awaiting feedback from them regarding my inquiry/concern.

Sincerely, Tebogo