Poor customer service / poor response time

Last week Thursday I went instore to put in a request for a credit increase as I am/was in a bit of a tight spot. I tried using the app but it shows that my device is not link, even though it is. I spoke with a very pleasant person over the phone and she put the request in and informed me that someone will contact me within 24 - 48 hours. At the time I excepted this timeframe but when Monday and Tuesday arrived, I started to get frustrated because I didn't hear anything back. I tried to contact the customer service number but was even more frustrated when I couldn't get through to a consultant. After selecting five+ different options I eventually got through but the person wasn't helpfull and couldn't provide me with an email address for the department responsible for my request. I was contacted eventually the Wednesday and found it even more frustrating dealing with the person handling my request. At some point it felt like he was more frustrated with me ss yo how I was answering questions. Needles to say this is where I am at today and what is even more frustrating is that I don't have faith that my matter will be resolved soon enough.

Personally I feel that your staff need alot more training dealing with customer services and your turn around time is way to long.

I strongly believe that if I had skipped a payment or paid short of the amount due, I would have consultants contacting me numerous times a day. Up till this point the matter has not been resolved.