Poor Customer service. No communication.

Woolworths,

I am extremely unhappy with the overall service that I have received.

I initally sent through a query ( and actual complaint) on the 21 Jan 2019 as I selected a time and date and then I received an email stating delivery will take place from the 25th to 29th Jan.

So what was the point of allowing me to select a time slot when you are unable to fulfill that set date.

No communication was received back. The least I expected was a response to my email. But nothing was received.

I wake up this morning which is the 23 JANUARY 2019. To a text message and 5 missed calls all before 8am. Stating the driver was at my address and there was no one by the name of Lynn at the address.

In the email received it specifically stated that the delivery time is from 25 to 29 and delivery is from 9am till 5pm.

So what is actually happening here. No consistency why was your driver here at 7.47.

You dont know how my schedule is. I work late therefore I sleep until a certain time. But had I known that I would be expecting my delivery today. I would have been awake and already and ready to accept. I was up by 9am so it's in the window period.

I seriously understand your delivery process. I work for a company that does day to day deliveries. And I can assure you we update the client on multiple platforms when their order has been despatched, when the order is out for delivery.

I wouldn't of placed this order if I didnt want or need it. I need it for my holiday which I will be taking in February. I've worked the entire festive period. I'm utterly disgusted with your serious, your lack of communication, your lack of customer service which I expected more of from such a high respected company.

It just goes to show you dont value us. You dont consider how it will impact the customer which is ME who has spent their hard earned money on a item from your store.

As stated in my previous email, I regularly shop in store if not daily. But I will have to rethink that as well as I will never use your online service again. First and last time. And to think i was considering and was in the process of doing my grocery shopping with you. I think not. I will just stick to our retailers.

Unhappy customer