Poor Customer Service: Godfrey Malema (Brooklyn Team LeaderConcession)

<p>Have been struggling to obtain a pair of shoes since 14 June 2016. I received an email on 14 July 2016 from Godfrey Malema: Brooklyn Concession indicating that the shoe i requested would be instore from Melrose Arch in the next 7 days. Rep**** to Godfrey's email and requested that i rather be contacted on my landline or email adress because of the poor reception im my office. On 7 July 2016, I personally went to Brooklyn store to enquire about the boot i requested. The excuse that Godfrey gave me was the he away from work for 2 days after the 14th of June 2016 hence he did not come back to me. I requested him to obtain the sghoe and give me feedback by no later than close of business on that day. He phoned me back later that day indicating that i can come and collect the shoes. On 08 July 2016, went to collect the shoes. The shoe box indicated size 39 (as requested). I took out the right shoe and fitted it which was the righ size. Paid and left. When i got home i realised that the other shoe was an incorrect size 41. Drove back to the store on 10 July 2016 to return the shoes. Got hold of Godfrey, requested him to call me back and let me know what was happening, to date: no call or email from Godfrey. Today (12 July 2016) contacted the Brooklyn store to try and get hold of Grodfrey only to find that he will only be available after 2 days.</p> <p> </p> <p>I paid for these shoes because i wanted to wear them and not have an *********** team leader decide on when i can or cannot have these shoes. All the efforst of tryng to get this matter resolved have all been to my personal financial account (telephone calls, petrol and time) which Godfrey will not reimburse me for. </p> <p> </p> <p>I prefer to have a paper trail of this complaint because it seems like when dealing with people like Godfrey Malema, you wouyld end up with their word against your word. Can i have a response in writing to this matter. I am in possession of the proof of payment i made for the purchase on 8 July 2016.</p>