Poor customer service from Woolies Flanders Mount Edgecombe

Woolworths Cafe' "Flanders Mall" Mount Edgecombe.

I have an ongoing issue that I can no longer tolerate anymore regarding a Barista named "Sphiwe" from Flanders Mount Edgecombe. Today he refused to make me coffee without reasoning as to why. I had to call his manager so that I can have my coffee.

I once complaint about his coffee before and that is when the issues began, the coffee he makes is always bitter - its like the beans are not properly grinded not only that - whenever I go there if it is him he gives me so much attitude, it is like I had done something to him, his face changes and his body language secrets that of a person who is full of hate! like the "non verbal cue of discomfort"

I do not think I should be treated like that as a customer, I mean - I buy my coffee everyday guys, I do not begin my day without a good cup of coffee.

I have never encountered this from any of the Cafe's. I buy the same thing from Gateway mall, Oceans mall and Cornubia mall and the service is the same from all the Cafe's - sometimes when he is working I have taken it up on myself to uber/walk all the way to Cornubia mall.

I drink an Americano Grande, with Oat milk and honey "simple stuff"

I work for Blake and Associate and to Flanders is literally a walking distance, everyday I have to deal with his attitude towards me when it is his shift. CAN WE PLEASE DO SOMETHING ABOUT IT !

I am tired of calling his manager every time the guy does this to me, it ruins my beautiful mornings. A great cup of coffee means a lot to me and I should not have that taken away for no reason. The way I was shaking today out of shock when he said "I will not make the coffee for you" IMAGINE!! we were so shocked with the lady I was with.

I am sorry for the long essay, however if there was anything I may have done to this guy, I am more than willing to apologise, I even told Jose, a store manager today - that I am growing tired of his attitude.

I would greatly appreciate if something is done to improve the service.

Thanks,