Poor customer service- Card ordering

My experience has gone from bad to worse. Is it really that difficult to order and receive my store card? Whenever I call customer service, whether it's in-store or personal, it's always a terrible experience. Not to mention the WhatsApp team— the agent had the audacity to leave me hanging. The next thing I know, he/she is busy. Really??

Initially, when I visited Westgate Mall to inquire about my card, I was informed that it was on order and I would be notified by SMS to collect it. Then, nothing. I called numerous times and was told I had chosen the post option instead of collection. How illogical is it to choose the post option in 2024 in South Africa?

On Friday the 19th, I went to Fourways Mall. We called customer service and, guess what, they answered and then hung up. We tried repeatedly until I decided to leave. I must mention all the stores I have went to the staff are very friendly and actual doing their job instead when you start to engage with the staff from head office of the ones dealing with ordering of cards or issuing of cards that's where the horrible experience starts.