Poor Customer Service

On Monday, 10th October I place an order online as the specials I needed were only online. When I completed my order I requested to be called for substitutions (this wasn't done) and I put my number in the instructions for the delivery (my number didn't appear on the delivery note). Why do you give people options but you don't carry them out ? I ordered a specific number of items as I am making 28 gift packs and now I am short of items, need to go to a store (which is what I wanted to avoid) to buy the items that are short. This was truly a frustrating experience to say the least and my lesson learnt. If you want something done properly, GO DO THE SHOPPING YOURSELF. Truly disappointed in the service received and then I paid for the delivery!