Poor customer service, bad and late delivery service

I order a birthday gift online from Woolworths on 25 June and paid for the good. The delivery time and date was supposed to be 29 June between 10am and 1pm. I have still not received the goods. I waisted a whole Saturday morning waiting for delivery. I called just after 1pm to their online shopping call centre to be told that delivery finished at 1pm . They could see on tbe system that the good had been despatched on 26 June already to couriers but could not sag when I will .