Poor customer service

I cancelled an order on wednesday and want to know when I will get refunded. I have sent messages on your social media for assistance and have engaged with one of your customer service agents but I am not getting any assistance. They called once and I could not answer but they did not even attempt to try and call again. I have sent an email but still no luck. If this is how you treat clients if they need to get refunded then I will never buy anything from you again. You are making it so difficult for customer to get refunded. Woolworths I can tell you now this is not the standard of service one expects from a company like yours.