Poor Customer Service

I bought vegetables month end January 2025, and it included sweet potatoes. To my surprise, one bag had several rotten potatoes that I had to throw away, I informed Woolworths via Twitter platform. They asked me to send them the pictures together with Bar code, Batch Code, Sell By Date and Purchase date, so they can investigate, and I supp**** the information. They acknowledged the response and gave me a reference number. The date was the 07th February and to this day, I never heard anything again from Woolworths, this is really disappointing and shows poor customer service.