Poor Customer Service at Woolworths Cresta Mall

Dear Woolworths Customer Service Team,

I would like to raise a formal complaint regarding the poor service I recently received at your Woolworths Cresta branch.

On the day of my visit, I purchased items amounting to R144 from the food department. When I requested a carry bag, I was told that bags are only available for clothing purchases. I found this explanation unreasonable, as I was expected to carry multiple food items by hand.

Due to long queues and poor service, I had to move between several till points, including the clothing department. Unfortunately, the service I received at each till was equally unsatisfactory. At the third till, I encountered a manager named Gloria. Although the cashier assisted with the transaction, I again requested a bag and was told that only “clothing carry-bags” were available. I explained that I was not asking for a free bag, but was willing to pay for it. Despite this, my request was still denied, and I was forced to carry my food items to the parking lot without a bag.

This experience left me extremely disappointed. The level of customer service was unacceptable, the Gloria sales manager lacked basic customer care skills, and the Gloria as management on duty did not handle the matter professionally.Afer making a follow up with customer service nothing has been done so far and the store fail to phone me,It is concerning that such poor service is tolerated at a reputable company like Woolworths.

I expect Woolworths to uphold higher standards of service, and I am requesting that this matter be investigated and addressed. If necessary, I am prepared to escalate my complaint to highlight the poor service I experienced.

I trust you will treat this matter with urgency.

Yours sincerely, Bongani