Poor customer service at Woolworths

Good day. I experienced poor customer service/ relations from the male staff member at the Country Road till point , at the Umhlanga Gateway store this past Sunday (23/05/21).

As an introduction, I gave him a background so that he could understand my issue. I bought a pair of CR boots , on my Woolies card , from the Sandton City store the previous Sunday. Having tried on the right foot , I was happy with the fit. Yesterday ( Saturday) , I flew into Durban for a meeting. Apart from the pair of sneakers that I had on , I carried the new pair of shoes in my overnight bag as part of my dress code for my meetings. When I put on both shoes, the LEFT BOOT seemed to catch on to the back of my foot ( just above the heel area )..... and after walking around for about 15min , it gave me a blister. That , in context, is what my problem was/is. The staff member , after me explaining the above in detail, then proceeded to consult a 'manager' ....and then returned to the till point to tell me that when I purchased the shoes I should have checked for 'comfort ' and in any case because I don't have the shoe box with me , there is nothing he can do. Furthermore, he said that because the purchase was from the Sandton branch , the Gateway store will not pick up the purchase on my account ( talk about leading technology! ). All this in spite of me telling him that I'm from Jhb and came to Dbn for a business meeting.....his expectation is that I should have had the shoebox with me !!

Sadly , the manager did not have the courtesy to address me.....nor was the male staff member displaying customer courtesy. In the meantime, a female staff member who was at that particular till point kept of mumbling under her breath in a vernacular that I could not understand.....