Poor customer service at the call centre

I always regarded woolworth as one of the biggest well established institutions with well mannered consultants until today when one of their consultants (Anisa) at the Financial services hang up the phone on my ear just simply because I requested a written confirmation email regarding the conversation and changes I have made on my account. This was simply to protect myself as a client and I think I have a right to do so.

Please allow her to phone me back so we can have a professional conversation and provide me with the information I requested. Hanging up on me was just something else on another level that I cannot expect from such an organisation.

I phoned *** Spoke to Anisa @12h43

Thank you