Poor customer service and useless delivery service

Woolies dash, very poor customer service and the customer care agents they messed up my refund, i spent the entire week without groceries because they couldn't deliver due to their App, where a incorrect address was selected by the system. When requesting assistance, I was sent from pillar to post with no clear resolution. To add to the frustration, i was supposed to receive my refund on 16 October 2025, after I was told it would take 3-4 days. On 17 October, I called again to follow up then I was told it was not process. After dealing with a rude dash agent from the Meyersdal Woolworths to managers that didn't give feedback on my order, to now waiting 7 days for a refund. It is beyond poor customer service