Poor customer service and poor service delivery regarding an online order.

Good day

I am deeply disgusted at the level of service recieved. I requested that I be called for a substitution if products are out of stock. I recieved a phone call this morning at 8:18am and was not able to answer the phone as I had been in a meeting from 8:am-9:40am. I then recieved an email confirming the substitution which I had not confirmed nor do I want it. I then called the call centre number on *** and got through to a lady by the name of Charlene who has no customer etiquette at all, she interrupted while I was talking throughout the conversation and could not give a damn by saying "well we tried calling you to confirm and you didnt answer" I was told I should take it back to the store if I don't want it! Is this the service one receives from Woolworths? Why do you offer a delivery service and online shopping if this is how your consultants address customers. I then asked to speak to a manager and I was told there is no manager available and they are in meetings and does not know when one will be available.

I was also told I can go and refund these things whenever?? Really? These are food items will I still get a refund after 3 days when I am able to return it and in a rotten condition due to the fact that I am unable to freeze it???

Unacceptable service from Woolworths I am disgusted.

Secondly why is there a substitution and why is it out of stock when I checked availability of the product from 4 different stores??

I am completely disappointed in Woolworths.

Regards Lee-Anne Johnson