POOR CUSTOMER SERVICE AND POOR BUSINESS PROCESSES

I do online shopping mostly groceries. My experience is that they have communication issues. The website communition to the stores stock dont collate. The store manager don't ensure that all orders are correct. All they do is making excuses instead of a difference.

My first big issue on 23rd November 2018. As usual I shop from Monday to Friday, every month. Not knowing it was black friday. I had 101 items in my cart by 23 November. Early the morning i wanted to a payment for my purchases, and they had problems with the website. After calling the call centre and speaking to 2 different people (Micaela and Osborne ) going thtoungh my whole issue, I insisted to speak to the team leader, Sydlean Michaelson. I had to type my whole purchase and sent it to her via email and they did the shopping. I had commitments the weekend and changed my delivery to the afternoon slot. They called me while I was busy with clients, telling me they dont have my Canola oil yet it was selected online. Apparently they came with the order and I wasnt home. The I called the Sunday and was told by the controller Nadine that they will redo all my shopping. I received excatly the same orderthat was stored in the cold storage, Cold Domestos REALLY!.

8 January I placed another order, just to be told by the store controller Nadine they dont have stock. I insisted to speak to the manager Ricardo DeMorne. i told him my problem and he got me my order. i also informed him that your site advetrtise 16 minimum per customer for 5l spring water, yet you can only select 10 maximum.

My purchase for today 30 March, they give me meat and poultry expiring tomorrow and Monday. I explicitly requested them to look at these dates, they just ignore your request and my kassler chops I ordered is nw out of stock. the 5l water wasnt even available on the site. yet you make yourself out to be this company that's all aboutb saving the planet. I had to order 34 bottles of 1.5l of water

Management should REALLY look at you CUSTOMER SERVICE, your online site and business processes. I do many online purchases online with other companies and they have excellent service, unlike yourself