poor customer service and no follow up

i have 2 complaints <br> 1. re gateway head office - i have a purple jacket from woolworths and wanted to get the suit pants to match. i went to gateway and they did not have in stock. i left my details. nobody called back. then on black friday i went in to gateway again. i told the lady in the mens department i also tried on a charcoal suit. she said she would assist. when i came out of changeroom, she had left for home. the charcoal suit they did not have my correct size, so i left my details. again no call or followup. so this system is just wasting clients time and does not work at all at the gateway branch.<br> 2.i opened an account in aug and purchased clothing. whenever i tried to use to purchase food, it never accepted the card. most food outlets do not have a fin dept to check and sort. last week i went to gateway and they called your HO/accounts to sort. seems that the card was blocked in Aug. i have to go back so that they can no unblock. so for almost 6 months i have lost rewards on this card that i was not able to use when purchasing food. please advise.<br> i find the 2 above complaints appailling for such a wellknown brand store.