Poor customer service

I received a Woolworths product from a friend and after inspecting it I did not find a halal sticker. I immediately contacted customer services via email to confirm whether the product was halal or not. I received a response 39 days after I sent the email and by that time I had already given the product to someone else who already consumed it.

Woolworths is quite a well established company and brand and I did not expect such a slow turn around time from them. Even 1 week or 2 weeks later is acceptable, but not over a month. The only reply I got from a customer service agent is that they are sorry I waited for so long and for any convenience caused.

I would make sure not to purchase any products without a halal sticker in future, even if none of the ingredients come up as non halal.